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  • Can I or someone I know make changes to my Microsite?
    No, others cannot modify Microsites, as changes could potentially disrupt the program and require significant time to fix. When setting up your payment processor, I will assist in integrating your Square or PayPal account. This process will require temporary access to your account, which typically takes just a few minutes. After the setup is complete, you can immediately change your password for security.
  • Can I pause my plan and still keep my Microsite?
    Yes, your plan can be paused for up to 6 months. There is a $20 fee for pausing and a $20 fee for reactivation.
  • What is the cost to make modifications to my site?
    To request changes to your website/Microsite, a $20 deposit is required. This deposit will be applied toward the modification fee, which is billed at $69 per hour. After the deposit is paid, a cost estimate will be provided. Please note that deposits are non-refundable. Modification requests can be submitted directly through your online store or Microsite.
  • Will Co-Op Shopper assist with developing my Shopper Microsite once completed?
    Of course! We are here to support you even after your Microsite is finished. If you need additional assistance or want to make changes to your website, we can schedule a design session to collaborate and ensure that your site meets your changing requirements. Our dedication to our partners goes beyond the initial setup, and we are always available to offer ongoing support and guidance.
  • Do I need to hook up a payment processor to my Shopper Microsite?
    No, your Microsite can be configured to show a zero balance at checkout (as demonstrated in our sample). Once an order is received, you can arrange payments offline through services like Venmo or Zelle.
  • I would like to build a network of shoppers for my area. Can that be done with a Microsite?
    Of course! Microsites have the capability to accommodate any number of shoppers, and submissions can be directed to specific recipients based on user input. Furthermore, you can establish custom fees that factor in the purchase amount and the distance needed for delivery or stocking. If you're interested in getting an estimate for developing your program, you can schedule a consultation meeting.
  • Are the store options only available for property managers and resorts?
    No, the store options are open to everyone. Whether you're a personal shopper, property manager, or resort owner, you can sign up for either the Costco or generic store website. These platforms help elevate your business by providing clients with a wider range of choices and advanced shopping features. Special pricing is also available for those who want to switch to a dedicated website setup.
  • Will I be able to have both generic and Costco stores?
    You have the option to choose your primary store, and we will provide a link to seamlessly connect both stores. Setting up two stores with the same guidelines, fees, and contact information is possible, and we offer a discounted rate for the setup.
  • Will the free platform fee change after I sign up?
    Early participants will enjoy a $0 platform fee as long as their plan remains uninterrupted. Enrollment for both the website and Microsite will be limited to early participants. Future plans will include a 2.5% platform fee plus the standard monthly fee for the selected platform.
  • Can I have a store without alcohol?
    Yes, you have the option to exclude alcohol from your Microsite store. That category will be replaced with other grocery items.
  • Can customers make changes to an order once it’s been placed?
    That is your decision as a business owner. That said, Wix stores, which your shopping portal is built on, allow you to make changes to an order as long as it has not been partially or fully refunded. These modifications can include adding or removing items, updating prices, changing customer details, applying discounts, and adding custom service charges or tips. It's important to establish a clear timeline for customers to make these changes.
  • What is the cost to make modifications to my site?
    To request changes to your website/Microsite, a $20 deposit is required. This deposit will be applied toward the modification fee, which is billed at $69 per hour. After the deposit is paid, a cost estimate will be provided. Please note that deposits are non-refundable. Modification requests can be submitted directly through your online store or Microsite.
  • Can I make changes to my store once it is completed?
    After your setup is complete (and during setup), you or anyone you authorize will have 24/7 access to your website dashboard, except for the product area. This means you can add or update content, images, and other elements whenever you need to. If you need assistance or have questions, the Co-Op Shopper team is always available to help you navigate any changes.
  • How often is my Costco store pricing updated?
    The pricing at your local Costco store is regularly reviewed and updated, just like the prices on our Save At Costco website. If you have custom pricing, the updates depend on the pricing plan you've chosen for your platform. Updates are performed seamlessly and are usually done monthly.
  • Will the free platform fee change after I sign up?
    Early participants will enjoy a $0 platform fee as long as their plan remains uninterrupted. Enrollment for both the website and Microsite will be limited to early participants. Future plans will include a 2.5% platform fee plus the standard monthly fee for the selected platform.
  • Can I add items to my website?
    No, only Co-Op Shopper can add or remove items from the store. This is done to ensure consistency with pricing updates and other necessary adjustments. However, you can showcase items you're interested in on Instagram and provide a message and link on your website to direct visitors there.
  • How long does it take to set up my Co-Op Shopper Costco store?
    Setup for your Co-Op Shopper store depends largely on your availability and commitment. The process can be completed in as quickly as two business days for those choosing the in-store pricing format.
  • Is Co-Op Shopper a franchise?
    No, Co-Op Shopper is not a franchise. We are a website development service that empowers you to run your business independently, without the constraints of a franchise model. You have the freedom to operate your business in any location you choose and to manage it according to your preferences. The only obligations are to adhere to Costco policies and comply with local, state, and federal laws governing your business operations.
  • Is it legal to resell Costco products?
    Yes, it is legal to resell Costco products under certain conditions. Costco allows the resale of items purchased by individuals or businesses with a Costco Business membership. This applies to purchasing items for others as a delivery service as well.
  • What are typical grocery service fees charged in resort communities?
    Service fees for grocery delivery can vary depending on the location and the preferences of individual pro shoppers. Fees generally range from 20% to 45% of the total order value. The shoppers set these fees, allowing for flexibility and adaptation to the specific needs and market conditions of resort communities.
  • Will Co-Op Shopper assist with developing my website once completed?
    Of course! We are here to support you even after your website is finished. If you need additional assistance or want to make changes to your website, we can schedule a design session to collaborate and ensure that your website meets your changing requirements. Our dedication to our partners goes beyond the initial setup, and we are always available to offer ongoing support and guidance.
  • Why is it so affordable to set up a Co-Op Shopper e-commerce website?
    Setting up your online store is affordable because Co-Op Shopper uses shopping portals that connect directly to your website with a single link. Our standard Co-Op Shopper portal is based on a customizable template that includes store pages, as well as sections where you can add details about your services, policies, fees, and more. You have the flexibility to design and add pages yourself, or you can provide the content for Co-Op Shopper to handle the setup and modifications on your behalf.
  • Is it possible to list multiple Costco grocery outlet locations on a website?
    Yes, you have the flexibility to list as many grocery outlet locations as you like on your website. Orders placed through your website, however, must be directed by you to the respective location manager for fulfillment. The website platform only allows for one email address to receive orders.
  • I would like to build a network of shoppers for my area. Can that be done with my website?
    Yes! We use the Co-Op Shopper Microsites that can accommodate any number of shoppers, and submissions can be directed to specific recipients based on user input. Furthermore, you can establish custom fees that factor in the purchase amount and the distance needed for delivery or stocking. If you're interested in getting an estimate for developing your program, you can schedule a consultation meeting.
  • Are the store options only available for property managers and resorts?
    No, the store options are open to everyone. Whether you're a personal shopper, property manager, or resort owner, you can sign up for either the Costco or generic store website. These platforms help elevate your business by providing clients with a wider range of choices and advanced shopping features. Special pricing is also available for those who want to switch to a dedicated website setup.
  • Can I pause my plan and still keep my website?
    Yes, your plan can be paused for up to 6 months. There is a $45 fee for pausing and a $45 fee for reactivation.
  • Which pricing model is more manageable for my online store: using in-store pricing with a fee or custom pricing?
    That's a great question! Let's compare both sides of the question to help you make the right choice. 1. In-store Pricing with an Additional Fee Benefits: - Transparency: Clients pay the same prices as they would in-store at Costco, plus a clear, upfront additional fee. This makes it easier for clients to understand exactly what they are paying for and how much the service costs. - Trust: This pricing model can build trust, as clients see that they are not being charged more for the products themselves; the additional fee is solely for the service provided. - Consistency: Prices reflect real-time in-store prices, which means clients benefit from any discounts or promotions that Costco offers, ensuring they get the best possible deal. 2. Custom Pricing with a Markup Benefits: - Simplicity: Clients see a single price for each item, which already includes the cost of the shopping service, making the transaction straightforward. - Predictability: Markup percentages are consistent, so clients can easily estimate the total cost of their shopping without needing to calculate service fees separately. - Potential for Deals: Professional shoppers may offer special pricing or promotions independent of Costco's pricing, providing unique savings opportunities. Conclusion: Choosing the right pricing model depends on what you feel clients would value most. If transparency and taking advantage of in-store promotions are important, the in-store pricing model may be more appealing. If you prefer a simpler, all-in-one pricing format, custom pricing could be the better option.
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